REFUND POLICY

Welcome to our refund policy at Nepal Thangka Art, where your satisfaction is our top priority. Please take a moment to familiarize yourself with our policy on returns and refunds:

 

Eligibility for Refunds: Refunds are applicable within 30 days from the date of purchase. The item must be in its original condition, unused, and in the same packaging as received.

 

Initiating a Refund: To initiate a refund, please get in touch with our customer support team at sales@nepalthangkaart.com or call us at +977 9851033346 with your order number and a brief explanation of the reason for the refund request. Upon receiving your request, we will guide you through the necessary steps and provide a return authorization if applicable.

 

Return Shipping: Customers are responsible for shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service to ensure the safe return of the item.

 

Inspection and Processing: Once the returned item is received, our team will inspect it for eligibility. Upon approval, we will process the refund to your original payment method. Please note that the refund may take some time to reflect in your account, depending on your payment provider.

 

Non-Refundable Items: Customized or personalized items are non-refundable unless they arrive damaged or defective. Gift cards are also non-refundable.

 

Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately. We will arrange for a replacement or issue a refund.

 

Changes to Refund Policy: Nepal Thangka Art reserves the right to amend this refund policy at anytime. Any changes will be effective immediately upon posting the revised policy on our website.

 

We are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at sales@nepalthangkaart.com or +977 9851033346. Thank you for choosing Nepal Thangka Art.

 

Contact Information:

Business Address: Kathmandu Balaju-16, KMC 

ZIP/Postal Code: 44600

Phone Number: +977 9851033346

Email: sales@nepalthangkaart.com